Ups Customer Center

7 Steps to a Perfect DIY Pedicure

Skip the salon and give yourself a pedicure instead using these expert-recommended products.

The 10 most reliable car brands, according to a dealer

Steven Lang ought to know a lemon when he sees one. He's worked as a car dealer and auctioneer for more than 16 years. Together with statistician Nick Lariviere, he rated the 10 most reliable car brands after reviewing over 700,000 sample trade-ins.

Answer These 13 Questions to Create Your Business Development Plan

Critical questions to ask yourself to keep your business development New Year’s resolutions.

Here's the best financial advice the country's top advisors ever got

Financial advisors need money tips, too. In fact, sometimes a salient piece of advice led them into the industry. We asked advisors from firms that made the FA 100 list for 2019 for the best money and investing advice tips they ever received.

3 Psychological Tricks That Help New Bosses Earn Respect Faster

7 Basic Grammar Mistakes That Make Customers Cringe

One Year Later: Our LA Customer Design & Innovation Center

September marks the one-year anniversary of RBIS’ Los Angeles Customer Design and Innovation Center (CDIC). And what a year it’s been!

10 Ways to Improve Your Customer Contact Center Experience

Customers have plenty of complaints about phone support. Photo by Ehimetalor Unuabona on UnsplashSpeech has always been the most natural way for humans to communicate with each other. It's faster, easier, and arguably more effective than typing messages back and forthAnd you don't need to take my word for it." Humanity was never designed to communicate by using our fingers to poke at a tiny little keyboard on a mobile phone," Andrew Ng, chief scientist at Baidu, the Chinese Internet…

4 Ways Contact Center Agents Can Build Customer Loyalty

Here’s what we know about customers and your business’s bottom line: retaining existing customers is less expensive than wooing new ones. How do businesses keep their customers loyal to their bra…

Call Center Statistics You Should Know

Here 25 interesting call center statistics that may prove helpful in deciding whether the use of one for your own business's strategy is appropriate.

How to Simplify Your Call Center Services

What does it take to make your call center a success? Along with a dedicated staff and the latest telecommunications equipment, you must also make sure your processes are

How gamification is leveling up customer service

Done well, gamification can improve customer service agent and team performance. Learn the benefits of gamification and what to consider as you implement it

Improve Customer Engagement With Logistics Chatbots

Read how Chatbots can significantly improve Customer engagement in Logistics.

What It's Really Like to Work at a Call Center

Why you should be kinder to the voice at the other end of the phone.

Helpful Call Center Certifications and Training Techniques

Training and Call Center Certifications give call center agents an edge when dealing with customers. Looking for ideas? Here are some resources.

Berry Surgery Center Known for its Outstanding Customer Service [SPONSORED]

DMC Sinai-Grace Hospital salutes its team at Berry Surgery Center, the hospital’s ambulatory surgery center in Farmington Hills, for earning the hospital’s 2016 Best Outpatient Patient Experi…